zen

zenpy

Python wrapper for the Zendesk API

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Zenpy

Zenpy is a Python wrapper for the Zendesk, Chat and HelpCentre APIs. The goal of the project is to make it easy to write clean, fast, Pythonic code when interacting with Zendesk progmatically. The wrapper tries to keep API calls to a minimum. Wherever it makes sense objects are cached, and attributes of objects that would trigger an API call are evaluated lazily.

Zenpy supports both Python2 and Python3.

Please report bugs!

Quickstart

from zenpy import Zenpy
# Create a Zenpy instance
zenpy_client = Zenpy(**credentials)

# Create a new ticket
zenpy_client.tickets.create(Ticket(subject="Important", description="Thing"))

# Perform a simple search
for ticket in zenpy_client.search('PC LOAD LETTER', type='ticket', assignee='facetoe'):
    # No need to mess around with ids, linked objects can be accessed directly.
    print(ticket.requester.name)

    # All objects can be converted to a Python dict.
    print(ticket.to_dict())

    # Or to JSON.
    print(ticket.to_json())

Examples

Searching open and pending tickets for a specific user and sort them by descending
zenpy_client.search(type='ticket', status_less_than='closed', assignee='foo@mail.foo', sort_order='desc')
Searching only opened tickets
zenpy_client.search(type='ticket', status='open')
Creating a ticket with a different requester
from zenpy.lib.api_objects import Ticket, User

zenpy_client.tickets.create(
    Ticket(description='Some description',
           requester=User(name='bob', email='bob@example.com'))
)
Commenting on a ticket
from zenpy.lib.api_objects import Comment

ticket = zenpy_client.tickets(id=some_ticket_id)
ticket.comment = Comment(body="Important private comment", public=False)
zenpy_client.tickets.update(ticket)
Adding a HTML comment to a ticket
from zenpy.lib.api_objects import Ticket, Comment

zenpy_client.tickets.create(Ticket(
    subject='Html comment example',
    comment=Comment(body='The smoke is very colorful',
                    html_body='<h2>The smoke is <i>very</i> colourful</h2>'))
)
Appending tags to a ticket
from zenpy.lib.api_objects import Ticket

ticket = zenpy_client.tickets(id=some_ticket_id)
ticket.tags.extend(['onetag', 'twotag', 'threetag', 'four'])
zenpy_client.tickets.update(ticket)
Uploading an attachment
from zenpy.lib.api_objects import Comment

# Upload the file (or file-like object) to Zendesk and obtain an Upload instance
upload_instance = zenpy_client.attachments.upload('/tmp/awesome_file.txt')

ticket = zenpy_client.tickets(id=some_ticket_id)
ticket.comment = Comment(body='This comment has my file attached', uploads=[upload_instance.token])
zenpy_client.tickets.update(ticket)
Creating a ticket with a custom field set
from zenpy.lib.api_objects import CustomField, Ticket

ticket_audit = zenpy_client.tickets.create(Ticket(
    subject='Has custom field',
    description="Wow, such field",
    custom_fields=[CustomField(id=43528467, value=1337)]
))
Updating a custom field on a ticket
from zenpy.lib.api_objects import CustomField
ticket = zenpy_client.tickets(id=some_ticket_id)
ticket.custom_fields.append(CustomField(id=43528467, value=1337))
zenpy_client.tickets.update(ticket)
Applying a Macro to a ticket
# Execute the show_macro_effect() method which returns what the macro *would* do.
# The method accepts either Zenpy objects or ids.
macro_result = zenpy_client.tickets.show_macro_effect(ticket_id_or_object, macro_id_or_object)

# Update the ticket to actually change the ticket.
zenpy_client.tickets.update(macro_result.ticket)
Adding a photo to a user
user = zenpy_client.users(id=user_id)
user.remote_photo_url = 'http://domain/example_photo.jpg'
zenpy_client.users.update(user)
List all categories from help center
categories = zenpy_client.help_center.categories()
for category in categories:
    pass

List all help center articles
articles = zenpy_client.help_center.articles(section=section)
for article in articles:
    pass
List all help center articles in a section
section = zenpy_client.help_center.categories.sections(category_id=category.id)
articles = zenpy_client.help_center.sections.articles(section=section)
for article in articles:
    pass
Create new categorie in help center
from zenpy import Zenpy
from zenpy.lib.api_objects.help_centre_objects import Category
new_category = zenpy_client.help_center.categories.create(
            Category(
                name="Category name",
                description="Category description",
                locale="en-us",
                created_at=datetime.now(),
                updated_at=datetime.now()
            )
        )
print(new_category.to_dict(serialize=True))
Create new section in help center
from zenpy import Zenpy
from zenpy.lib.api_objects.help_centre_objects import Section
new_section = zenpy_client.help_center.sections.create(
            Section(
                name="Section name",
                description="Section description",
                category_id=new_category.id,
                locale="en-us",
                created_at=datetime.now(),
                updated_at=datetime.now()
            )
        )
print(new_section.to_dict(serialize=True))
Create new article in help center
from zenpy import Zenpy
from zenpy.lib.api_objects.help_centre_objects import Article
new_article = zenpy_client.help_center.articles.create(
                    section=new_section.id,
                    article=Article(
                        name="Article Name",
                        body="<p>Article html content body</p>",
                        locale="en-us",
                        title="Article title",
                        section_id=new_section.id,
                        created_at=datetime.now(),
                        updated_at=datetime.now()
                    ),
                )
print(new_article.to_dict(serialize=True))

Documentation

Check out the documentation for more info.

Contributions

Contributions are very welcome. I've written an explanation of the core ideas of the wrapper in the Contributors Guide.

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