django-knowledge

Add a help desk or knowledge base to your Django project with only a few lines of boilerplate code.

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This project is no longer maintained. If you are interested in taking over the project, email contact@zapier.com <mailto:contact@zapier.com>_.

Welcome to django-knowledge!

django-knowledge makes it easy to add an integrated support desk, help desk or knowledge base to your Django project with only a few lines of boilerplate code. While we give you a generic design for free, you should just as easily be able to customize the look and feel of the app if you like.

django-knowledge was developed internally for Zapier <https://zapier.com/z/qO/> (see it live here on our support page <https://zapier.com/z/3C/support/>). Or, check out a plain, live demo <http://django-knowledge.org/>_.

At a glance:

  • Turn common questions or support requests into a knowledge base.
  • Control who sees what with simple per object view permissions: public (everyone), private (poster & staff), or internal (only staff).
  • Assign questions and answers to categories for easy sorting.
  • Staff get moderation controls or they can use the familiar Django admin to handle support requests.
  • Allow anonymous questions, or require a standard Django user account (the default).
  • Included base templates and design with prebundled HTML and CSS.
  • Optionally alert users of new responses via email (or your own alert system).
  • BSD license.
  • View a live demo <http://django-knowledge.org/>_. This is the included stock design.
  • Check out the documentation <http://django-knowledge.readthedocs.org/>_ at ReadTheDocs.
  • Visit our GitHub repo <https://github.com/zapier/django-knowledge>_ and join the development!

Screen Shots:

.. image:: https://github.com/zapier/django-knowledge/raw/master/docs/images/thread.png :width: 100 % :alt: a common thread viewed by anonymous user

.. image:: https://github.com/zapier/django-knowledge/raw/master/docs/images/thread-mod.png :width: 100 % :alt: a common thread viewed by a moderator (staff)

.. image:: https://github.com/zapier/django-knowledge/raw/master/docs/images/ask.png :width: 100 % :alt: ask form

.. image:: https://github.com/zapier/django-knowledge/raw/master/docs/images/home.png :width: 100 % :alt: the home page

.. image:: https://github.com/zapier/django-knowledge/raw/master/docs/images/results.png :width: 100 % :alt: search results with ask form at bottom

.. image:: https://github.com/zapier/django-knowledge/raw/master/docs/images/tests.png :alt: 100% coverage on tests

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